Here at MXSOfficial we aim to deliver the highest quality products on the market. Customer satisfaction is number one on the list of our priorities.
However, due to the nature of our products (non-tangible irrevocable goods), all digitally delivered products from MXSOfficial are not eligible for return or refund. The customer may at any time cancel their order before payment has been processed.
We thoroughly check all our products before we put them up for sale; any issues that occur are likely to be on the customer’s end. We’ll do our best to help resolve any technical issues, but beyond that there’s little we can do in terms of refunding.
We reserve the right to refuse any refund requests.
To minimize refund requests, we urge that you double-check your orders before purchasing. Make sure the product you’re ordering is compatible with your operating system and software you own. We reserve the right to refuse any refund requests and will not be held at fault for customer mishaps.
We also recommend checking your previous orders before completing a transaction to confirm you do not purchase any MXSOfficial sound recordings twice.
We suggest that all customers back up their orders on a separate hard drive or cloud system to protect against loss of products purchased from MXSOfficial. In the unlikely event of a failed, lost, or broken hard drive, MXSOfficial will replace download links for a previous order only after being provided with proof of purchase from the customer. This is applicable to all orders made within a two-year period, any purchases of a later date than two years will not be covered.